Coronavirus (Covid-19) update

Updated : 1st December 2020

Christmas Orders 2020

Due to issues with deliveries from suppliers our delivery to you may be longer than normal. If you have any concerns please email :

During these unprecedented times we wanted to let you know how we will be managing our supply of yummy chocolate whilst keeping the Kacao family safe and well.


You may find that some products are out of stock and potentially for a little longer than normal, this is partly because of the streamlining of our product range over this challenging period but also due to a reduced production schedule.

Timescales for orders

We are committed to sending out your orders as quickly as possible however, we have implemented once a week visits to the postoffice to ship parcels, this is to keep our team safe and also limit travel and contact in line with government guidelines. If you have a specific date that you need an order to be delivered on please make a note when placing your order, we can then discuss this with you to be sure no one is disappointed.

Contact with the team

You can call, text, facebook messenger and email just as normal.

Together (and with chocolate) we will get through this awful time. From everyone here at Kacao we hope you and your loved ones keep safe and well.

Kelsey and the Team